Refund Policy

Last updated: July 2026

1. Overview

At One Dash Event, we want you to be completely satisfied with your Premium subscription. This Refund Policy explains your rights and our procedures regarding refunds.

All payments for One Dash Event Premium subscriptions are processed by Paddle.com, who acts as the Merchant of Record for all transactions.

2. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 14 days of the original purchase date.
• You have not made extensive use of the Premium content during this period.

This 14-day refund period applies to both monthly and yearly subscription plans.

3. How to Request a Refund

To request a refund, please contact us within 14 days of your purchase:

• Email: info@onedashevent.com
• Include your registered email address and the date of purchase.

We will process your refund request within 5 business days. The refund will be issued to your original payment method.

4. After the 14-Day Period

After 14 days from the purchase date, refunds are generally not available. However, we review each case individually. If you experience technical issues that prevent you from accessing the service, please contact us and we will do our best to resolve the situation.

5. Subscription Cancellation

You may cancel your subscription at any time by contacting us at info@onedashevent.com. Cancellation will prevent future charges, but does not automatically trigger a refund for the current billing period.

6. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Requests made after 14 days from the purchase date (except in exceptional circumstances).
• Accounts that have been suspended or terminated due to violation of our Terms of Service.
• Partial refunds for unused portions of a subscription period (unless required by applicable law).

7. Chargebacks

If you initiate a chargeback with your bank or credit card provider without first contacting us, we reserve the right to suspend your account pending resolution of the dispute. We encourage you to contact us directly — we are committed to resolving any issues fairly and promptly.

8. EU Consumer Rights

If you are a resident of the European Union, you have the right to withdraw from a digital content purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive, unless the digital content has already been made available to you and you have consented to the immediate delivery.

9. Contact Us

For any refund-related questions, please contact us:

Email: info@onedashevent.com

Website: onedashevent.com